My next appointment is by telephone, should I be concerned? You shouldn’t be worried about your next appointment being over the telephone. The NHS is moving to telephone clinics to stop people having to go to the clinic, and to reduce the risk of transmitting COVID-19. By reducing the number of people coming in to the clinic, and reducing the appointment time, NHS staff can help out with caring for the most sick patients at this time. If you have any concerns, you should raise these with your clinic before the appointment. You will have received a text message with the best contact number.